Shipping policy

At Chocolate Janelle ja, we are committed to delivering your orders quickly and safely. Below you’ll find our shipping guidelines to make your shopping experience as seamless as possible.

Order Processing Time
Processing Time: All orders are processed within 2-3 business days. This includes picking, packing, and preparing for shipment.
Order Confirmation: After placing your order, you will receive an order confirmation email. Once your order is shipped, you’ll get a second email with tracking information.
Business Days: Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the following business day.

Shipping Methods & Delivery Times
We offer several shipping options to suit your needs:
Standard Shipping:
Estimated delivery time: 3-5 business days
Price: Based on order size and delivery location
Expedited Shipping:
Estimated delivery time: 2-3 business days
Price: Calculated at checkout based on location
Next-Day Shipping:
Estimated delivery time: 1 business day (next business day after processing)
Price: Premium shipping fee based on location
Free Shipping:
Enjoy free standard shipping on orders over $50 (U.S. only).
International Shipping:
We currently ship to the following countries: Jamaica and Hawaii. Delivery times vary, but typically take between 7-15 business days. Customs and duties may apply.

Shipping Rates
Shipping costs are calculated at checkout based on:
Delivery address (zip code or country)
Shipping method selected
Size and weight of the order
You can view the estimated shipping fees before completing your order.

Packaging
We take great care in packaging your items to ensure they arrive safely and in excellent condition. Our packaging is designed to:
Protect fragile items
Maintain product quality (especially for perishable goods)
Reduce environmental impact with sustainable materials, whenever possible

Tracking Your Order
Once your order ships, we’ll send you an email with tracking information. You can track your order via the carrier’s website using the tracking number provided.
If you didn’t receive a tracking number or if there’s an issue with tracking, please contact us at orders@chocolatejanelleja.com and we’ll assist you.

Shipping Delays
While we strive to ship all orders on time, occasional delays may occur due to circumstances beyond our control, including but not limited to:
High order volumes (e.g., during holidays or promotions)
Severe weather or natural events
Carrier-related delays
You can easily track your package every step of the way using the tracking link provided in your confirmation email.