Frequently asked questions
What makes your chocolates special?
Each piece is homemade and handcrafted in our kitchen using artisanal methods and premium ingredients. We believe in real craftsmanship—no mass production, just careful attention to every detail.
Where do you source your chocolate?
We work with select suppliers who share our commitment to quality, sourcing fine chocolate that meets our exacting standards for flavor and texture.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Can I customize my gift box?
Yes. Our signature Tiffany blue and chocolate brown packaging can be tailored for special occasions. Contact us to discuss your specific needs.
Do you ship internationally?
At this time, we currently ship within the United States only.
We’re working hard behind the scenes to expand our shipping to the UK 🇬🇧 in the near future — stay tuned!
Until then, drop us a message — we love hearing from you and can’t wait to share our sweet treats across the pond soon. 🍫
Where are your products manufactured?
Our products are manufactured locally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How to Store Your Chocolates and Sweet Treats?
At Chocolate Janelle ja, we believe in pure, simple goodness — no preservatives, no fuss, just sweetness in every bite.
To keep your treats tasting their best:
- Seal them tight: Store in an airtight container to lock in that fresh-from-the-kitchen flavor.
- When receiving your order: Pop them in the freezer to preserve their texture and taste.
- Enjoy fresh: Best eaten within 7 days of arrival for the ultimate experience.
- For later indulgence: Store in the freezer for up to 30 days — just thaw and savor when the craving calls.
Because every homemade treat deserves to be enjoyed just as it was made — fresh, honest, simple. 🍫
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How can I reach you?
Have a question about our chocolates, sweet treats, or your order?
We’re always happy to help!
Visit our Contact page or email us directly — our team is here to make sure your experience is as sweet as our treats. 🍫Orders@chocolatejanelleja.com
